Director of Customer Education

Job Summary

A company is looking for a Director of Customer Education & Enablement.

Key Responsibilities

• Define and execute the customer education vision and strategy across various learning stages
• Manage and coach a team while fostering a culture of excellence in instructional design
• Oversee content strategy and execution, ensuring high-quality training materials are produced and maintained

Required Qualifications

• 7+ years in customer education, enablement, or learning design roles, preferably in a SaaS environment
• Experience building education programs for accounting or bookkeeping professionals
• Proven ability to use AI tools for content creation and delivery
• People leadership experience, including coaching and developing remote teams
• Strong instructional design skills and familiarity with learning management systems