Director of Customer Education

Job Summary

A company is looking for a Director of Customer Education & Enablement.

Key Responsibilities

• Define and execute the customer education vision, roadmap, and outcomes
• Manage and coach a high-impact team while fostering a culture of excellence in instructional design
• Own the content strategy and oversee the delivery and measurement of educational programs

Required Qualifications

• 7+ years in customer education, enablement, or learning design roles, preferably in a SaaS environment
• Experience building and scaling education programs for accounting or bookkeeping professionals
• Proven track record of using AI tools for content creation and delivery
• People leadership experience, including coaching and developing remote teams
• Strong instructional design skills and familiarity with learning systems