Director of Customer Education

Job Summary

To shape customer education and enablement strategies, the full-time remote Director of Customer Education will lead the development of self-service education, scalable training programs, and customer-facing team enablement, driving product understanding and customer success.

Key responsibilities

• Define and implement a unified strategy for customer education and enablement, focusing on adoption and retention outcomes
• Oversee the creation and optimization of self-serve educational content and training programs to enhance customer proficiency
• Coordinate enablement efforts for customer-facing teams to ensure consistent knowledge application across all customer interactions

Required qualifications

• 8+ years of experience in customer education, enablement, or knowledge management within a SaaS environment
• 3+ years of experience in a leadership role, preferably managing managers
• Proven track record of enhancing customer adoption, retention, and revenue through effective education strategies
• Strong cross-functional leadership skills with an executive presence
• Hands-on experience with Learning Management Systems (LMS) and knowledge platforms