Director of Customer Education

Job Summary

To define and build customer education initiatives, the full-time Director of Customer Education will create scalable learning experiences for Yoodli's global customer and partner base, ensuring successful adoption of the AI Experiential Learning platform in a hybrid or remote work environment.

Key responsibilities

• Build and maintain a comprehensive library of educational resources, including onboarding pathways and live workshops
• Oversee customer and partner education for product launches, ensuring internal teams are prepared and customers are informed about new features
• Develop program-admin tracks and certification paths to empower customers to effectively implement Yoodli within their organizations

Required qualifications

• 5-8+ years of experience in customer education, enablement, or instructional design within a B2B SaaS company
• Proven ability to create diverse educational content, including videos, assessments, and live sessions
• Experience linking education initiatives to business outcomes and defining key performance metrics
• Strong cross-functional collaboration skills, having worked with Customer Success, Product, Marketing, and Support teams
• High agency in ambiguous environments and excellent writing skills for simplifying complex concepts