Director of Customer Enablement

Job Summary

A company is looking for a Director of Customer & Internal Enablement.

Key Responsibilities

• Define and execute the enablement strategy and operating plans for internal and customer-facing teams
• Lead the Enablement Center of Excellence to establish standards, frameworks, and best practices
• Design and implement training and resources for internal teams and customers to enhance engagement and drive adoption

Required Qualifications

• 10+ years of experience in enablement, customer success, operations, or related fields, preferably in fintech, SaaS, or benefits administration
• Proven experience in building enablement frameworks or Centers of Excellence with measurable outcomes
• Strong strategic and operational skills with the ability to translate strategy into execution
• Experience partnering with cross-functional teams including Sales Enablement, Product, and Marketing
• Data-driven mindset with experience leveraging metrics and customer insights