Director of Customer Enablement

Job Summary

A company is looking for a Director of Customer Enablement.

Key Responsibilities

• Own the strategy and structure of customer knowledge and education systems
• Design and maintain the architecture across help center, LMS, and other learning platforms
• Lead and develop the team responsible for documentation and customer education content

Required Qualifications

• Experience with AI-assisted workflows in knowledge management
• Proven ability to collaborate with Product teams for integrated documentation and training
• Skills in designing structured learning resources and educational programs
• Experience in content governance and maintaining documentation accuracy
• Ability to build scalable knowledge systems for customer education