Director of Customer Enablement

Job Summary

A company is looking for a Director of Customer Enablement to lead and scale its global customer education and engagement strategy.

Key Responsibilities

• Own and scale the global hub for customer education, enablement, and engagement
• Build and evolve a comprehensive education ecosystem to drive onboarding, adoption, retention, and advocacy
• Design and deliver high-impact customer experiences, including live training, webinars, and community programs

Required Qualifications

• 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
• Proven experience scaling customer education programs for 5,000+ customers
• Demonstrated success leading multi-function teams across various domains
• Track record of measuring and proving ROI for customer education and enablement investments
• Strong executive presence with the ability to influence and communicate across all levels