Director of Customer Enablement

Job Summary

To support a growing customer base, the full-time salaried Director of Customer Enablement will oversee strategic account delivery, drive customer success, and enable self-serve capabilities while working remotely.

Key responsibilities

• Manage delivery for strategic accounts, ensuring high-quality research and customer satisfaction
• Drive first-project success and retention by enhancing the customer experience and addressing friction in the customer journey
• Enable self-serve customer success by helping clients navigate the platform and developing scalable resources for independent research

Required qualifications

• 7+ years of experience leading software-enabled research studies, including survey design and data analysis
• Strong research consulting and solution design skills with a deep understanding of product testing methodologies
• Exceptional customer orientation and responsiveness, with a focus on making customers successful
• Experience with statistical analysis software such as SPSS, R, or Python
• Ability to work independently and collaboratively in a fast-paced environment while managing multiple projects