Director of Customer Experience

Job Summary

A company is looking for a Director of Customer Experience.

Key Responsibilities

• Define and lead the end-to-end customer experience strategy in alignment with company goals
• Build and scale a high-performing customer experience organization while driving initiatives for customer satisfaction and retention
• Lead Voice of Customer programs and use data-driven analysis to inform improvements in support operations and customer journeys

Required Qualifications

• Bachelor's degree in a relevant field; advanced degree preferred
• 7+ years of experience in customer experience or service operations leadership
• Proven success in building and managing customer-facing teams in fast-paced environments
• Strong operational and technical proficiency with CX systems and support platforms
• Experience in designing scalable support strategies and customer journey frameworks