Director of Customer Experience

Job Summary

A company is looking for a Director of Customer Experience to lead and scale a high-performing team focused on delivering an exceptional journey for home buyers and sellers.

Key Responsibilities

• Execute a unified customer experience strategy for sales and support functions
• Oversee customer support and matching processes to improve engagement and conversion
• Monitor key metrics and implement strategies for continuous performance improvement

Required Qualifications

• 5+ years of leadership experience in call center operations or customer experience
• Proven experience managing and coaching frontline leaders in sales or customer service
• Strong analytical skills to derive actionable insights from data
• Experience leading teams through organizational change and scaling operations
• Familiarity with call center technologies and customer engagement platforms