Director of Customer Experience

Job Summary

A company is looking for a Director of Customer Experience.

Key Responsibilities

• Lead, mentor, and develop the Customer Experience management team
• Design and execute customer experience strategies to improve satisfaction and reduce churn
• Identify skill gaps and implement development plans to enhance team performance

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Customer Experience, or related field
• 5-10 years of experience in customer experience or related roles
• Minimum 3 years in a people leadership role, preferably leading other managers
• Demonstrated success in building and growing customer experience teams