Director of Customer Experience

Job Summary

A company is looking for a Director of Loyalty Customer Experience.

Key Responsibilities:

• Lead the end-to-end customer experience strategy for Medicare customers, ensuring a seamless journey from application to renewal
• Collaborate with cross-functional teams and external partners to align objectives and enhance the customer experience
• Develop innovative, best-in-class customer experiences based on insights and market research

Required Qualifications:

• 10+ years of experience in customer experience, product management, or operations, preferably in health insurance
• Proven ability to lead cross-functional teams and deliver exceptional customer experiences
• Strong understanding of customer journey mapping and experience optimization
• Experience in vendor management and improving customer support functions
• Demonstrated leadership skills with a data-driven mindset for continuous improvement