Director of Customer Experience

Job Summary

A company is looking for a Director, Customer Experience.

Key Responsibilities

• Contribute to the design of qualitative and quantitative research projects to understand business and customer needs
• Synthesize research and analysis to uncover actionable insights and communicate findings to senior leadership
• Collaborate with cross-functional teams to integrate insights into strategic planning and advocate for customer needs

Required Qualifications

• Bachelor's Degree in a relevant field AND 10+ years of experience in related roles, or equivalent experience
• Master's Degree in a relevant field AND 12+ years of experience, or a Bachelor's Degree with 15+ years of experience in related roles
• Experience leveraging large data sets
• Experience with automations and AI
• Prior tech industry experience