Director of Customer Experience

Job Summary

A company is looking for a Director, Customer Experience.

Key Responsibilities

• Contribute to the design of qualitative and quantitative research projects to understand business and customer needs
• Synthesize research and analysis to provide actionable insights and recommendations
• Communicate research findings effectively to senior leadership using data visualization and storytelling techniques

Required Qualifications

• Bachelor's Degree in a relevant field and 10+ years of experience in related roles, or equivalent experience
• Master's Degree in a relevant field and 12+ years of experience in related roles, or equivalent experience
• Bachelor's Degree and 15+ years of experience in related roles, or equivalent experience
• Experience leveraging large data sets
• Experience with automation and AI