Director of Customer Experience

Job Summary

A company is looking for a Director, Customer Experience Strategy & Enablement.

Key Responsibilities

• Define and evolve customer experience standards and principles
• Embed customer experience expectations into workflows and delivery models
• Develop practical assets and enablement materials for teams to use in daily operations

Required Qualifications

• 10+ years of experience in customer experience design or related fields
• Proven experience in building operating systems and frameworks
• Familiarity with service design tools is preferred
• Experience in startup or transformation environments is beneficial
• Healthcare experience is helpful but not required; backgrounds in hospitality or premium services are valued