Director of Customer Experience

Job Summary

A company is looking for a Director of Customer Experience.

Key Responsibilities

• Develop and execute the vision and strategy for the Digital Adoption program
• Identify and drive initiatives to maximize customer value through onboarding and engagement programs
• Build operational excellence using an AI-first approach to improve efficiency and scalability

Qualifications

• 8+ years of experience in customer experience or support leadership roles, preferably in SaaS
• Demonstrable success leveraging AI to drive impact and scalability
• Proven track record of managing and scaling high-performing global teams
• Strong understanding of support service models and proactive support strategies
• Data-driven mindset with experience analyzing metrics to inform decisions