Director of Customer Experience

Job Summary

Leading the customer engagement strategy, the full-time remote Director of Customer Experience will manage the onboarding journey for enterprise customers, ensuring a seamless experience from contract signature through stabilization while collaborating with various teams to enhance customer satisfaction and retention.

Key responsibilities:

• Own the enterprise customer onboarding and experience strategy, establishing standards and governance from contract signature through lifecycle maturity
• Serve as a senior point of contact for customer executives during onboarding and implementation activities
• Lead enterprise customer experience improvement initiatives and develop strategies to enhance retention and long-term partnership growth

Required qualifications:

• Healthcare Revenue Cycle Management experience
• Bachelor's degree or equivalent combination of education and experience
• 10+ years of experience in customer onboarding, implementation, or related fields
• 10+ years of leadership experience managing teams and cross-functional initiatives
• Proven success in leading customer transitions or large-scale operational programs