Director of Customer Experience Operations

Job Summary

A company is looking for a Director, Customer Experience (CX) Operations.

Key Responsibilities

• Establish and drive operational systems and governance structures for high-quality customer experiences
• Lead end-to-end program management for the CX portfolio, ensuring clarity and accountability
• Foster a customer-centric culture and build a comprehensive CX communication plan

Required Qualifications

• Bachelor's Degree
• Minimum of 8 years of experience in program management, operations, customer experience, or management consulting
• Strong track record in driving complex cross-functional initiatives
• Experience in SaaS, technology, or fast-paced growth environments
• Proficiency with Google Sheets and project management software