Director of Customer Experience Operations

Job Summary

A company is looking for a Director of Customer Experience (CX) Operations.

Key Responsibilities

• Lead a team to analyze data, develop recommendations, and implement solutions for critical business challenges
• Collaborate with CX leadership to set targets and develop annual operating roadmaps
• Oversee technology management within CX and drive process improvement initiatives for efficiency and profitability

Required Qualifications

• 7+ years of experience in high-velocity SaaS environments
• Expertise in post-sales operations and key performance indicators
• Demonstrated ability to lead and inspire high-performing teams
• Proficiency in Salesforce, Intercom, PlanHat, and Excel
• Preferred knowledge of SQL, Tableau, and AI/ML tools