Director of Customer Experience Strategy

Job Summary

A company is looking for a Director, Customer Experience Strategy & Transformation.

Key Responsibilities

• Establish the vision and strategy for the CxO Program, aligning with corporate goals and client needs
• Oversee the Executive Sponsorship and Executive Business Review Programs to enhance client relationships
• Develop training and workshops to improve client engagement and knowledge of offerings

Qualifications

• Bachelor's degree in Business, Marketing, or a related field; advanced degree preferred
• 8+ years of experience in strategy development or customer engagement, preferably in tech or cloud security
• Proven experience engaging with C-level executives and understanding their business needs
• Experience managing cross-functional teams and initiatives
• Strong organizational skills with the ability to drive multiple projects to completion