Director of Customer Experience Strategy

Location: Remote

Compensation: Salary

Reviewed: Mon, Apr 06, 2026

This job expires in: 7 days

Job Category: Sales

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Director, CX Platform & Data Strategy.

Key Responsibilities

Design, operate, and evolve systems and data for customer understanding and decision-making
Lead strategy and execution of CX platforms for Voice of Customer and journey analytics
Ensure CX data quality, integration, and governance across structured and unstructured sources

Required Qualifications

Bachelor's degree required; degree in analytics, data science, or related field preferred
8+ years of experience in CX platforms, analytics, or data strategy
Experience with agentic CX delivery
Deep familiarity with CX platforms and journey analytics tools
Strong grounding in data science concepts and applied analytics

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