Director of Customer Growth
Job Summary
Leading a team of Account Managers, the full-time salaried Director of Customer Growth will drive customer retention and revenue growth by developing strategic partnerships and acquiring new business, while working remotely.
Key Responsibilities:
- Drive a strategy for incremental sales and new business acquisition, leading strategic conversations with clients regarding AI initiatives
- Develop and execute growth plans focused on identifying and closing sales opportunities within the existing portfolio and targeting new clients
- Serve as a subject matter expert on customer AI strategies, advising clients on integrating products to achieve measurable outcomes
Required Qualifications:
- 10+ years in account management, customer success, or sales leadership, with at least 3 years in a team leadership role
- Experience in SaaS, AI/ML, or enterprise technology environments is strongly preferred
- Bachelor's degree in Business, Technology, or a related field; MBA preferred
- Proven track record in driving incremental revenue and acquiring new business
- Deep understanding of the generative and agentic AI landscape and customer use cases
Complete Job Description
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