Director of Customer Health

Job Summary

A company is looking for a Director, Customer Health Center of Excellence.

Key Responsibilities

• Establish and lead the global Customer Health Center of Excellence, defining customer health strategy and standards
• Lead global customer journey mapping and partner with stakeholders to enhance customer experience
• Own the global Voice of Customer strategy and deliver insights to executive leadership on customer health and sentiment

Qualifications

• 10+ years of experience in customer success, customer experience, operations, strategy, or analytics roles in global organizations
• Demonstrated success in building or scaling a Center of Excellence or global CX program
• Deep experience with customer success platforms such as Gainsight and lifecycle analytics
• Proven ability to lead through influence across regions and matrixed teams
• Global mindset with a balance of standardization and regional flexibility