Director of Customer Implementation

Job Summary

A company is looking for a Director of Customer Implementation & Training.

Key Responsibilities

• Own the end-to-end customer implementation experience, ensuring high-quality technical integration support
• Oversee tailored customer training programs to enhance product utilization and understanding
• Lead and develop a team of Implementation Engineers and Customer Training Managers, fostering a culture of accountability and improvement

Qualifications

• 7-10+ years of experience in client-facing roles within a B2B SaaS environment
• 3-5+ years of experience managing client-facing technical or enablement teams
• Direct experience with pre-sale technical evaluations and post-sale onboarding
• Strong understanding of customer lifecycle touchpoints and onboarding best practices
• Proven ability to design and scale delivery processes and programs