Director of Customer Implementations
Job Summary
Leading a global team of Customer Implementations, the full-time Director of Customer Implementations will enhance enterprise deployment processes, improve project visibility, and accelerate customer value in a remote work environment.
Key responsibilities
- Lead, coach, and develop a global team responsible for complex enterprise deployments across the product portfolio
- Establish scalable implementation practices, including project plans, governance models, and consistent customer communication
- Improve risk management practices to proactively identify project health concerns and enhance delivery performance
Required qualifications
- 10+ years of experience in B2B SaaS implementation and customer onboarding
- 6+ years of experience leading global, distributed teams in high-growth environments
- Proven track record of managing complex enterprise software implementations
- Strong ability to connect implementation efforts to customer value and revenue impact
- Experience using AI and automation to enhance operational efficiency
Complete Job Description
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