Director of Customer Insights

Job Summary

A company is looking for a Director, Voice of the Customer.

Key Responsibilities

• Create and lead a strategic Voice of the Customer program that drives value and actionable recommendations
• Nurture collaborative relationships with stakeholders to shape product and business strategy
• Develop and implement customer feedback loops to consistently measure and act on customer insights

Required Qualifications

• 8+ years of experience in an analytical function such as Customer/User Insights or Voice of the Customer
• Strong data reporting and analytics skills, including proficiency in SQL
• Experience conducting customer research and synthesizing product insights
• Proven collaboration with cross-functional teams to address complex customer challenges
• Ability to convey complex topics in simple, engaging formats