Director of Customer Intelligence

Job Summary

Leading the strategy for customer intelligence and analytics, the remote Director of Customer Intelligence will build a high-performing analytics organization, drive data-informed decisions, and develop AI-powered insights to enhance customer acquisition and retention.

Key responsibilities

• Own the data and analytics strategy for the customer organization, collaborating with leaders to define priorities and measurable outcomes
• Lead and develop a team of analysts to provide actionable insights and recommendations for customer acquisition and lifecycle performance
• Partner with Data Science and Data Engineering to create predictive models and a next-best-action framework to optimize customer engagement

Required qualifications

• 10+ years of experience in customer analytics, marketing analytics, or related quantitative fields, with at least 5 years in a leadership role
• Proven track record of executing enterprise data and analytics strategies that drive business outcomes
• Deep expertise in customer analytics methodologies such as experimentation, attribution, and pricing analytics
• Experience collaborating with Data Science and Data Engineering teams to deliver scalable data products
• Bachelor's degree in Analytics, Statistics, Economics, Computer Science, or a related field; an advanced degree is preferred