Director of Customer Journey Insights

Job Summary

A company is looking for a Director of Customer Journey & Ops Insights.

Key Responsibilities

• Lead and develop the Customer Journey & Operational Insights team
• Set vision and priorities for identifying operational problems and improvement opportunities
• Drive customer journey mapping and ensure the identification of failure points affecting customer experience

Required Qualifications

• Bachelor's degree required; MBA preferred
• Lean Six Sigma certification required (Green Belt; Black Belt preferred)
• 3+ years of people management experience
• 5+ years of experience in operational excellence or continuous improvement
• 5+ years of experience within financial services or similarly regulated industries