Director of Customer Learning

Job Summary

A company is looking for a Director, Customer Learning.

Key Responsibilities

• Drive the vision and execution of a global customer learning strategy
• Build and deliver multi-modal learning programs and scalable onboarding initiatives
• Evaluate and optimize learning management systems and training platforms

Required Qualifications

• 8+ years in customer education or learning & development roles
• 5+ years in a leadership role at a B2B SaaS company
• Proven track record in designing and scaling customer learning programs
• Strong understanding of adult learning principles and instructional design
• Proficiency with LMS platforms and analytics tools