Director of Customer Learning

Job Summary

A company is looking for a Director, Customer Enablement & Learning.

Key Responsibilities

• Own the strategy and execution for customer enablement and learning across the software portfolio
• Lead and develop a team responsible for customer-specific training and scalable virtual learning programs
• Design customer learning journeys that support onboarding, proficiency, and ongoing optimization

Required Qualifications

• 10+ years of experience in customer enablement, education, or software training within a SaaS or technology environment
• 5+ years of experience leading and developing teams, including senior contributors and managers
• Deep understanding of adult learning principles and complex software learning
• Proven ability to design learning experiences that drive adoption and behavioral change
• Operational rigor to define processes, manage capacity, and scale learning programs