Director of Customer Marketing

Job Summary

A company is looking for a Director of Customer Marketing to lead customer engagement and advocacy programs.

Key Responsibilities

• Lead customer advocacy programs to identify and amplify top customer champions
• Develop and grow the customer community for connection and engagement
• Build and execute expansion marketing strategies to drive product adoption

Required Qualifications

• 8+ years of experience in B2B SaaS marketing, focusing on customer advocacy and community
• Proven ability to design and scale customer programs for engagement and retention
• Experience collaborating with Customer Success, Product, and Sales teams
• Data-driven mindset with a focus on metrics like NPS and retention
• Leadership experience with a passion for developing talent and fostering collaboration