Director of Customer Master Data

Job Summary

Providing enterprise leadership and strategy, the full-time remote Director of Customer Master Data will oversee customer master data governance, ensure data quality, and drive cross-functional alignment to support operational and revenue goals.

Key Responsibilities

• Define and execute the Customer Master Data strategy, roadmap, and governance framework
• Lead oversight of customer account maintenance and data operations teams to mitigate risks and enhance data quality
• Collaborate with cross-functional teams to translate business requirements into scalable customer master data solutions

Required Qualifications

• 10+ years of experience in Master Data Management, Data Governance, or Enterprise Data Operations
• Experience managing customer or user data for digital products or SaaS solutions
• Proven leadership experience in complex, multi-system environments
• Deep understanding of customer data concepts, including accounts, hierarchies, and lifecycle management
• Experience partnering across Operations, IT, Finance, and Commercial teams