Director of Customer Onboarding

Job Summary

A company is looking for a Director of Onboarding.

Key Responsibilities

• Lead and develop the global Customer Onboarding team, establishing success metrics and scalable methodologies
• Build and scale an Enterprise Onboarding team for complex, high-value accounts to ensure timely implementations
• Collaborate cross-functionally to ensure smooth onboarding processes and high customer satisfaction

Required Qualifications

• 7-10+ years in Customer Onboarding, Implementation, or Professional Services, including 3-5+ years in leadership roles
• Proven experience in designing and driving a new operating model
• Experience scaling a customer onboarding or services team in a SaaS environment
• Background in large-scale system implementations and integrations
• Familiarity with platforms like Salesforce, HubSpot, or similar tools