Director of Customer Onboarding

Job Summary

A company is looking for a Director of Onboarding, Enterprise.

Key Responsibilities

• Lead and mentor a team of Onboarding Success Managers to ensure successful execution of customer implementation projects
• Oversee the end-to-end implementation process, including project scope and timeline achievement
• Collaborate with senior leadership to define long-term goals and strategies for implementation that align with business objectives

Required Qualifications

• Bachelor's Degree required; relevant Advanced Degree strongly preferred
• 7+ years of experience working with SaaS, preferably in healthcare or revenue cycle management
• Minimum 7 years of direct people management experience within a Customer Success or Operations division
• Experience leading large-scale teams and executing strategic initiatives with a focus on change management
• Proven ability to use data for decision-making and execution in a collaborative environment