Director of Customer Operations

Job Summary

A company is looking for a Director of Customer Operations for a remote position.

Key Responsibilities:

• Lead Small Group Onboarding, Customer Retention, and Customer Operations teams
• Collaborate with cross-functional teams to improve customer experience and operational performance
• Establish industry best practices for understanding customer feedback and driving process improvements

Required Qualifications:

• 5+ years of experience in a Senior Customer Success or management consulting role
• Proven competency in building and maintaining Salesforce reporting
• Experience supporting technical products and driving process improvements
• Strong priority management and high emotional intelligence
• Proven track record of effective communication with stakeholders at all levels