Director of Customer Operations

Job Summary

A company is looking for a Director of Customer Operations.

Key Responsibilities

• Lead and mentor a high-performing team of managers, ensuring accountability and growth
• Oversee complex implementations, ensuring timely and quality delivery
• Collaborate with cross-functional teams to enhance customer experience and operational efficiency

Required Qualifications

• 5+ years of experience managing employees in an Implementation or Project Management environment
• Proven track record in onboarding Enterprise customers in a customer-facing role
• Strong relationship-building skills to drive influence across the organization
• Ability to make decisions in the absence of clear data and adapt to changing business needs
• Experience in the HR or SaaS space is preferred