Director of Customer Operations

Job Summary

A company is looking for a Director, Customer Operations & Strategy.

Key Responsibilities

• Oversee financial operations, including budget management, vendor oversight, and profitability analysis
• Lead process optimization initiatives to enhance operational efficiency and delivery transformation
• Manage team performance and development while driving cross-functional collaboration and change management

Required Qualifications

• 10+ years of experience in Operations, Analytics, or a related field
• 5+ years of leadership experience in a cross-functional environment
• Proven experience in designing KPI frameworks and managing financial operations
• Background in SaaS Customer Experience organizations
• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field