Director of Customer Operations

Job Summary

A company is looking for a Director of Customer Operations.

Key Responsibilities

• Manage and build a cohesive team across Customer Success, Technical Escalation, and Sales Engineering
• Oversee the full customer lifecycle, ensuring a seamless experience and driving revenue growth
• Lead cross-functional initiatives and responses to major incidents, aligning customer needs with company strategy

Required Qualifications

• 10+ years in customer-facing roles in B2B/Enterprise SaaS, with 5+ years in team management
• Experience in building escalation tiers and setting operational SLAs
• Strong technical fluency and interest in cybersecurity and ad tech
• Proven ability to operate in founder-led environments and translate strategic intent into execution
• Commercial literacy with experience in client-facing business conversations