Director of Customer Operations

Job Summary

Leading a high-volume, consultative enrollment operation, the full-time remote Director of Customer Operations will drive enrollment growth and revenue by overseeing the conversion of prospective leads into enrolled students while managing a diverse team and ensuring service excellence.

Key responsibilities

• Manage the end-to-end enrollment funnel, optimizing conversion rates and enrollment outcomes
• Plan and lead seasonal enrollment cycles, scaling teams and processes to meet peak demands
• Design and refine scalable enrollment workflows, ensuring compliance and a family-centered experience

Required qualifications

• Bachelor's degree in a relevant field
• 10+ years of experience in senior operations roles leading high-volume, customer-facing organizations
• Proven success in managing large, multi-layered teams and driving performance accountability
• Strong analytical skills with experience in using data for operational strategy and workforce planning
• Demonstrated ability to partner cross-functionally to align strategy and execution across complex organizations