Director of Customer Operations
Job Summary
Driving the transformation of customer support operations, the remote Director of Customer Operations will manage strategic initiatives, implement AI-native support tools, and enhance service offerings while ensuring high service levels and customer satisfaction.
Key responsibilities
- Lead execution of global support transformation initiatives, translating strategic goals into actionable plans
- Oversee the implementation and adoption of AI-native support tools to improve efficiency and customer experience
- Develop data-driven processes for prioritizing product enhancements based on customer feedback and support trends
Required qualifications
- 10+ years of experience in customer operations, SaaS operations, or related technology services leadership roles
- Proven success in leading operational transformation across various domains including people, process, and tools
- Experience with support technologies, automation, and AI-enabled service capabilities
- Strong analytical skills with the ability to define KPIs and interpret operational data
- Excellent executive communication skills and experience in change management
Complete Job Description
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