Director of Customer Optimization

Job Summary

A company is looking for a Director, Customer Optimization.

Key Responsibilities

• Facilitate tailored analyses using internal and external data sources
• Conduct advanced analyses to support strategic planning and executive decision-making
• Partner with internal teams to align operational objectives and optimize performance

Required Qualifications

• 4+ years in management and people leadership
• Proficient experience with Salesforce
• Experience with customer feedback platforms like Qualtrics
• Experience in transforming vendor perspectives to trusted advisors
• Strong understanding of customer behavior and data-driven decision-making