Director of Customer Order Management

Job Summary

A company is looking for a Director of Business Process Management in Customer Order Management.

Key Responsibilities

• Collaborate with leadership and cross-functional stakeholders to assess and improve order management processes
• Develop and implement data-driven solutions to enhance order fulfillment accuracy and reduce lead times
• Establish and monitor Key Performance Indicators (KPIs) to drive operational efficiency and service excellence

Required Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Minimum of 5 years in customer order management within a publishing supply chain context
• 3 years of expertise in process optimization and managing outsourced vendor relationships
• Proven experience leading cross-functional process improvement initiatives and managing complex projects
• Strong understanding of supply chain management systems and data analytics tools