Director of Customer Outcomes

Job Summary

A company is looking for a Director, Customer Outcomes Go To Market.

Key Responsibilities

• Own the commercial sales strategy for Professional and Customer Success services, aligning with Field Sales, Partners, and Marketing
• Develop and close transformational service deals that enhance customer relationships and accelerate business value realization
• Coach and mentor the team to identify, shape, scope, and close complex service engagements while delivering against defined booking and revenue targets

Required Qualifications

• Proven experience in exceeding services-led bookings and revenue in a quota-carrying role
• Leadership experience in services sales or a similar role
• Experience in closing high-value transformational deals that impact customer strategy
• Understanding of AI's role in driving customer outcomes
• Ability to build strong cross-functional relationships across various teams