Director of Customer Outcomes

Job Summary

A company is looking for a Director, Customer Delivery & Outcomes.

Key Responsibilities

• Own and manage a portfolio of strategic enterprise accounts, ensuring engagement, outcomes, and relationships are effectively handled
• Oversee delivery orchestration and quality across engagements, coordinating teams and managing escalations
• Drive continuous improvement and communicate outcomes in business terms to executive stakeholders

Required Qualifications

• 15+ years in enterprise technology delivery, consulting, account management, or customer leadership
• 5+ years of end-to-end ownership of enterprise accounts, including delivery and growth
• Experience managing delivery teams and post-go-live outcome ownership
• Proven track record of growing account revenue through outcome-driven expansion
• Experience with enterprise stakeholder management at the VP/C-level