Director of Customer Outcomes

Job Summary

To support a growing customer outcomes team, the full-time remote Director of Customer Outcomes will manage executive relationships with key stakeholders, drive measurable value realization, and develop customer engagement strategies to enhance adoption and retention.

Key responsibilities

• Build and maintain trusted relationships with senior-level stakeholders across strategic accounts
• Define, track, and communicate success metrics aligned with customer business goals to demonstrate ROI
• Develop and execute proactive engagement plans, including QBRs and workshops, to deepen customer adoption and retention

Required qualifications

• 10+ years in Customer Success, Account Management, or Strategic Consulting, preferably in a B2B SaaS environment
• Proven experience managing enterprise accounts with measurable expansion outcomes
• Strong executive presence with the ability to engage C-suite leaders effectively
• Data-driven approach to portfolio management and demonstrating ROI
• Experience in digital transformation or complex technology delivery programs