Director of Customer Partnerships

Job Summary

Supporting internal initiatives to enhance KLAS and NPS scores, the full-time Director of Customer Partnerships will collaborate with operational teams to align objectives, identify performance risks, and execute improvement plans, all while working remotely.

Key responsibilities

• Execute the R1 strategy by translating insights into best practices for performance optimization
• Collaborate with service delivery teams to align operational objectives and develop remediation plans for identified risks
• Support the development of standardized templates for analysis and client presentations to improve operational performance metrics

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum of 10 years of experience in a relevant field
• At least 5 years in a management role
• Experience in healthcare operations or related environments
• Proven track record of improving operational performance metrics