Director of Customer Programs

Job Summary

A company is looking for a Director, Customer & Community Programs to lead and scale customer and community engagement initiatives.

Key Responsibilities

• Design and execute a cohesive customer & community strategy to enhance engagement
• Launch and scale customer advocacy programs, including advisory boards and storytelling initiatives
• Partner cross-functionally with marketing, product, and customer success to align programs with business goals

Required Qualifications

• 10+ years of experience in customer marketing, community programs, or customer success
• Proven success in building customer-facing programs from the ground up
• Strong program management skills with the ability to execute high-impact initiatives
• Analytical and metrics-driven approach to measuring program success
• Experience in B2B SaaS environments is preferred