Director of Customer Relationships

Job Summary

A company is looking for a Director, Customer Relationship Management.

Key Responsibilities

• Develop and implement the company's CRM strategy and execution for new initiatives
• Manage the customer database and marketing automation platform, overseeing content campaigns
• Track performance using email and customer conversion KPIs, providing insights for decision-making

Required Qualifications

• Bachelor's degree in business administration, public relations, communications, or marketing
• Five plus years of experience in email and/or SMS marketing
• Familiarity with email and data tools such as Customer.Io, Sendgrid, and Twilio
• Demonstrated business acumen with the ability to identify customer trends
• Experience collaborating with cross-functional teams in a matrixed organization