Director of Customer Revenue Operations

Job Summary

Transforming customer journeys, the full-time remote Director of Customer Revenue Operations will design and implement customer-centric workflows that enhance retention, streamline operations, and drive business growth while collaborating with various departments across the organization.

Key responsibilities

• Design customer-centric operating models to improve critical moments in the customer lifecycle
• Lead cross-functional sessions to align teams around shared customer outcomes and operational changes
• Translate customer insights and operational data into practical workflows and implementation plans

Required qualifications

• Bachelor's degree in Business, Operations, Product Management, Hospitality, Engineering, or a related field preferred
• Five or more years of experience in customer operations, revenue operations, or process design
• Demonstrated ability to design complex cross-functional workflows
• Experience with Salesforce or CRM platforms preferred
• Strong facilitation and communication skills to build consensus among diverse stakeholders