Director of Customer Security

Job Summary

Leading the Customer Security team, the full-time Director of Customer Security will engage with executives on security matters, set strategic direction, and manage complex security conversations while working flexibly or remotely across the Americas.

Key responsibilities

• Own executive-level security engagement for strategic customers and prospects, representing ServiceNow in high-stakes conversations
• Lead and develop a high-performing Customer Security team, establishing clear objectives and performance metrics
• Translate customer feedback into actionable insights to influence product direction and enhance the security program

Required qualifications

• 15+ years of experience in information security, with a focus on cloud security and customer-facing leadership
• Proven track record in building and scaling security teams across multiple countries
• Deep understanding of cloud security, risk, compliance, and privacy, with knowledge of emerging technologies like Agentic AI
• Relevant industry certifications such as CISSP or CISM
• Fluency in English and eligibility for applicable government clearances